Service hotline:13632978722 Home

Your present position:Home > Service support Service policy

Service Undertaking

Ris Digital Technology Co.,Ltd offers limited one (1) year warranty for most of our hardware products. The period of warranty will be effective from date of purchase. During this period, Ris Digital Technology will repair or replace components of the product without charge. This warranty does not cover any damage caused by abuse, accident, misuse, negligence, repair, disaster, modification, improper installation or testing.
 
In-warranty
During the warranty period all the costs of repair will be free charge. Meanwhile all the returned products will be upgraded with the newest firmware version except customer has a special requirement. Ris Digital Technology will reserve the rights for replacement parts once confronted obsolete or phased-out from our original manufacturer.
 
Out-of-Warranty
Ris Digital Technology will charge the costs of repair if the product is out-of-warranty. The customer assumes the responsibility for all delivery costs. The estimate of the charges will be prepared to customer before repair. The turn around time “TAT” will be confirmed the data of repair after Ris Digital Technology gets the confirmation from the customer.
 
Exclusion Warranty
The following circumstances will be automatically excluded form warranty:
 1. If the product of warranty is expired.
 2. If the product is subjected to misuse, abuse, negligence, unauthorized repair or modification (hardware, firmware or software).
 3. If the product is subjected to electrical short circuits or transients, accident, fire, flood.
 4. If the product is subjected to operating conditions (including atmospheric, temperature and humidity conditions) beyond of the acceptable conditions specified in the product’s instruction manual.
 5. If original identification (trademark, serial number, model number) markings have been removed, defaced or altered.
 The warranty does not include unauthorized sources of supply that fabricated into Ris Digital Technology products.
 
NTF (No Trouble Found)
All returned products would not be charged for testing or labor cost if NTF (No Trouble Found) were found. No matter it's out of warranty the products will be upgraded for free with the newest firmware version before shipment. Freight charges are not included.
 
Repair TAT (Turn Around Time)
Fourteen (14) days the product will be returned from the date of receipt. Or the date of repair will be confirmed from customer if the product is out of warranty.
Twenty-one (21) days the product will be returned if the product includes subcontract from date of receipt. Or the date of repair will be confirmed from the customer if the product is out of warranty.
 
Packing/Shipping
The customer has to confirm the packing is strong enough before shipment. If any damage or disfigurement was found during transportation, the warranty will not apply to the Product.
 
Freight Charge
Customer shall be responsible for one-way freight when delivered to Ris Digital Technology if Product is in-warranty. Ris Digital Technology shall be responsible for one-way freight back when returned to customer if product is in-warranty. Besides, customer will bear all the costs for two-way freight if product is out of warranty.
 
Repair Report
The report of repair will be enclosed to customer with shipment. It will be figured the failure symptom, root cause, action and component price.

RMA Policy & Procedures
This RMA policy applies to the products of Ris Digital Technology Corporation only. It is necessary to get a RMA number before return any product. Our receiving department will refuse products returned without any RMA number on the outside of the shipping box. In order to provide our best service please contact our technical support department in advance before returning your products.

Please email our Technical Support

Please follow the instruction below when sending back your product:
Contact your sales representative to get RMA number.
Fill in your RMA request form including the reason for return.
Clearly mark the RMA number on the shipping box.
 
NOTE:
Products are subject to continuous improvement. Ris Digital Technology Corporation and its subsidiaries reserve the right to modify product design, specifications and prices, without notice and without incurring any obligation. Software and firmware are subject to updates from time to time.